Returns policy
We want you to be completely happy with your order. Because of the nature of our products and the regulations we operate under, our returns policy differs slightly from that of a typical online shop. Please read it carefully before placing an order.
1. Sealed and unopened products
For health, safety and compliance reasons, we are unable to accept returns of products once they have left our premises, unless the item is faulty or we have sent you the wrong item (see below). All sales of flower, pre-rolls, edibles and concentrates are final.
2. Faulty products
If a product arrives damaged or does not work as intended (for example, a vape device that will not activate or a cartridge that leaks), please contact us within 14 days of receiving your order. We will offer either:
- a replacement of the same item, or
- store credit equal to the amount you paid.
To process a claim, please send us:
- your order number,
- a brief description of the issue,
- clear photographs or a short video showing the fault.
Please keep the product and its original packaging until your claim has been resolved, as we may need it back for inspection.
3. Incorrect or missing items
If you have received the wrong product or something is missing from your order, please let us know within 14 days of delivery. We will send the correct item at no extra cost or issue a refund for the missing item.
4. Non-returnable items
The following cannot be returned or exchanged unless they are faulty:
- opened or partially used products,
- products damaged through misuse, improper storage or tampering,
- items purchased in a sale or as part of a promotion, where stated.
5. Refunds
Approved refunds will be issued to your original payment method within 5–10 working days. Delivery charges are non-refundable unless the error was ours.
6. Age verification
All orders are subject to age verification. Orders that fail verification will be cancelled and refunded in full, less any applicable processing fees.
7. How to contact us
To request a return or report a problem with your order, please message us via the support chat on our website. Our team aims to respond to all return requests within 24–48 hours.