FAQ

Orders are dispatched within 1 working day. Standard delivery takes 2–4 working days and is free on orders over £40. Express delivery arrives the next working day if you order before 1 pm.

For health and safety reasons, we cannot accept returns of opened or used products. If your item arrives faulty, damaged or incorrect, or something is missing, please contact us via the support chat within 14 days of delivery and we will arrange a replacement, store credit or refund. See our Returns Policy for full details.

We accept all major debit and credit cards. Payments are processed securely by our payment provider, and we never see or store your full card details.

Once your order has been dispatched, you will receive an email with a tracking link. You can use it to follow your parcel at every stage until it reaches you.

Yes. All orders are shipped in plain, unbranded packaging with no indication of the contents.

Orders are dispatched quickly, so please contact us via the support chat as soon as possible. If your order has not yet been dispatched, we will do our best to make the change or cancel it for a full refund.

Please message us via the support chat within 14 days of delivery with your order number and photos of the issue. We will put it right as quickly as possible.

THC and CBD are the main active compounds in cannabis. The percentages show their content based on laboratory testing and may vary slightly between batches. Exact figures are always shown on the product label.

We recommend starting with a lower-strength product and a small amount, especially with edibles, which can take longer to take effect. Always read the product label, and feel free to ask our team for guidance via the support chat.

Keep products in their original packaging in a cool, dry place away from direct sunlight, and always out of the reach of children and pets.

The quickest way to reach us is via the support chat on our website.